Big Ring Coffee

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Customer Service

Shipping & Delivery
We ship all of our orders either by US Postal Service or UPS - your choice. Our orders are processed and shipped within 2 business days. Please allow five business days for receipt of your order.
Privacy & Security
We dislike spam as much as anyone. At Big Ring Coffee, we do not sell or rent your personal information at any time. Period. We also do not have access to your credit card information, as all our payment processing is handled securely by PayPal.
Returns & Replacements
We want you to be completely satisfied and offer a full refund of returned product. Please contact us at sales@bigringcoffee.com if you have any concerns or comments.
Ordering
We accept payment online using Visa, MasterCard or American Express via PayPal. No PayPal account is required - use the "Don't have a PalPal account?" link during checkout...
Payment, Pricing & Promotions
We occasionally offer specials deals and promotions. We encourage you to create an account and subscribe to our newsletter or to like us on Facebook. We hate missing a great deal too.
Viewing Orders
If you create an account before ordering, you will be able to view the status of your order at anytime, see your order history, plus you will have the ability to re-order. You can expect status emails from sales@bigringcoffee.com advising you of your order. Please add sales@bigringcoffee.com to your email systems whitelist so these messages are not blocked as spam?
Updating Account Information
A login and/or account are not required to complete your order. We encourage our visitors to create an account with us as it will save you time in the future, as well as make you eligible to periodically receive special offers and announcements from us.